Refund and Returns Policy for PropPassports.com
Last Updated: August 26, 2025
At PropPassports.com, we strive to ensure your satisfaction with our fully customizable, unregistered passport replicas. Our Refund and Returns Policy is designed to be fair, transparent, and secure, prioritizing your privacy through anonymous cryptocurrency transactions and reliable customer support. For any questions, contact our live support team via PropPassports.com/contact.
Overview
Our Refund and Returns Policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a refund or exchange. We accept payments exclusively in cryptocurrency (e.g., Bitcoin, Ethereum) to ensure secure and anonymous transactions, protecting your privacy.
To be eligible for a return, your passport replica must be:
- Unused and in the same condition as received.
- In its original packaging.
Non-Returnable Items:
- Digital products (e.g., downloadable templates or designs).
- Gift cards or vouchers.
- Items customized with specific details (e.g., personalized flight stamps or designs) unless defective or incorrect due to our error.
To initiate a return, you must provide proof of purchase (e.g., order confirmation email or transaction ID). For assistance, contact our live support at PropPassports.com/contact.
Missing or Non-Delivered Items
If your order is lost during shipping or fails to arrive, we guarantee to create a new passport replica and reship it at no additional cost. Simply contact our live support team within 30 days of your purchase to report the issue. We’ll verify the shipment and promptly send a replacement to ensure your satisfaction. Learn more about our shipping process in our shipping guide.
Refunds
We offer refunds only for items that are defective, damaged, or incorrect due to our error. Once we receive and inspect your returned item, we’ll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed in cryptocurrency to the original wallet used for payment within 7 business days.
Late or Missing Refunds:
- Verify your cryptocurrency wallet to ensure the refund was received.
- Check with your wallet provider, as processing times may vary.
- If you still haven’t received your refund, contact our live support at PropPassports.com/contact.
Note: Sale or discounted items are non-refundable unless defective or incorrect.
Exchanges
We replace items only if they are defective, damaged, or incorrect due to our error. If you need a replacement for the same item, contact our live support at PropPassports.com/contact. We’ll guide you through the process and reship a new replica promptly.
Anonymity and Security
For your safety, we prioritize anonymity in all transactions. Payments via cryptocurrency ensure your personal information remains private. We do not store sensitive data beyond what’s necessary to process your order, and all communications are encrypted. For details on our data protection practices, see our Privacy Policy.
Shipping Returns
To return a product, contact our live support at PropPassports.com/contact for instructions. You are responsible for return shipping costs, which are non-refundable. If a refund is approved, the cost of return shipping may be deducted from your refund.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your package without tracking. Depending on your location, exchange delivery times may vary. For more shipping tips, visit our secure shipping guide.
Gifts
If your passport replica was purchased as a gift and shipped directly to you, you’ll receive a cryptocurrency credit for the value of the return upon approval. If the item wasn’t marked as a gift or was shipped to the gift giver, we’ll process the refund to the original purchaser’s cryptocurrency wallet.
Need Help?
Our live support team is here to assist with refunds, returns, or any questions. Contact us at PropPassports.com/contact for immediate support. For more on our commitment to customer satisfaction, explore our customer care guide.
This Refund and Returns Policy is effective as of August 26, 2025. Subscribe to our newsletter at PropPassports.com/subscribe for updates on our policies and services.